Product Warranty and Damage Policy

Last Updated: September 8, 2026

Rawtrees is operated by NEXASPHERE AD AGENCY LLC and offers sporting goods, outdoor recreation products, apparel, accessories, and related lifestyle products through https://www.rawtrees.com/.

Manufacturer Warranties

Some products may include a manufacturer warranty. If a manufacturer warranty applies, its terms, duration, exclusions, and claim procedure are determined by the applicable manufacturer.

Rawtrees does not provide a separate warranty unless a specific product listing expressly states otherwise.

Transit Damage

If a product arrives damaged, contact hello@rawtrees.com as soon as possible, preferably within 48 hours of delivery.

Please provide:

- Order number
- Product photographs
- Packaging photographs
- Shipping-label photograph
- Description of the damage

Please keep the original packaging until the claim is resolved.

Defective or Incorrect Products

If a product is defective or incorrectly sent, Rawtrees will review the claim and may provide a replacement, repair, refund, or another appropriate solution.

A product may need to be returned for inspection before a remedy is approved.

Normal Wear and Misuse

Warranty or damage claims generally do not cover:

- Normal wear and tear
- Scratches caused after delivery
- Improper use
- Accidents or impact
- Unauthorized modifications
- Incorrect installation or maintenance
- Damage caused by failure to follow safety instructions
- Normal wear, washing, or fading of apparel

Return of Damaged Products

Do not return a damaged or defective product until Rawtrees provides return instructions.

Return shipping arrangements will depend on the cause of the problem and the outcome of the review.

Contact

NEXASPHERE AD AGENCY LLC
125 Kansas Ave
Walsenburg, Colorado 81089
United States

Email: hello@rawtrees.com
Phone: +1 (302) 635-3625