Refund policy
Return and Refund Policy
Last updated: September 26, 2026
At Rawtrees, we want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return in accordance with this policy.
Return Period
Eligible return requests must be submitted within 30 calendar days after delivery.
Return Conditions
To be eligible for a return, the item must be unused, unworn, unwashed, and in its original resalable condition.
Returned items must be free from damage, stains, odors, or signs of use. Apparel must have all original tags attached and be returned with its original packaging, where applicable.
Please include your order number or proof of purchase with your return request.
Items That Cannot Be Returned
Returns may not be accepted for:
Gift cards.
Final-sale items clearly marked as non-returnable before purchase.
Personalized or customized products, unless defective or incorrectly supplied.
Items returned after the 30-day return period.
Items that have been worn, washed, altered, damaged, or returned without original tags where applicable.
How to Request a Return
Contact us before sending any item back.
Email: hello@rawtrees.com
Phone: +1 (302) 635-3625
Please provide your order number, customer name, email address used at checkout, product name, and reason for the return.
For damaged, defective, or incorrect items, please also provide clear photographs of the product, packaging, shipping label, and issue.
After reviewing your request, we will provide return instructions and, when applicable, the correct return address.
Do not send products to our business address unless our customer service team has provided written return instructions.
Return Shipping Costs
For standard returns involving a change of mind or incorrect size selection, the customer is responsible for return shipping costs.
If an item arrives damaged, defective, or incorrect, Rawtrees will review the claim and may provide a prepaid return label, reimbursement of reasonable return shipping costs, or another appropriate solution.
We do not charge a restocking fee for eligible returns.
Inspection and Refunds
After receiving the returned item, we will inspect it and notify you whether the return has been approved.
If approved, refunds are issued to the original payment method within 5 business days.
Your bank or payment provider may require an additional 5–10 business days to post the refund.
Original outbound shipping charges, if any, are generally non-refundable for standard returns unless required by applicable law.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If an item arrives damaged, defective, or incorrect, contact us as soon as possible, preferably within 48 hours after delivery.
Depending on the circumstances and product availability, we may offer a replacement, refund, store credit, prepaid return, or another appropriate solution.
Exchanges
We do not guarantee direct exchanges because product availability may change.
The recommended exchange process is to request a return for the original item. After the return is approved, you may place a new order for the preferred size, color, or item.
Order Cancellations
Unfulfilled orders may be canceled within 15 minutes after the order is placed.
After an order enters processing or has shipped, cancellation may no longer be possible. You may request an eligible return after delivery in accordance with this policy.
Contact
NEXASPHERE AD AGENCY LLC
125 Kansas Ave
Walsenburg, Colorado 81089
United States
Email: hello@rawtrees.com
Phone: +1 (302) 635-3625