Shipping policy
Shipping Policy
Last updated: September 26, 2026
Rawtrees is operated by NEXASPHERE AD AGENCY LLC and sells women's apparel, fashion accessories, and related lifestyle products through https://www.rawtrees.com/.
Shipping Area
We currently ship orders to delivery addresses within the United States.
Shipping Rates
Standard shipping within the United States is free.
Order Processing
Orders are normally processed within 1–2 business days.
Business days are Monday through Friday, excluding U.S. public holidays. Orders placed after 6:00 PM Central Time begin processing on the next business day.
Delivery Time
After processing, standard delivery within the United States usually takes approximately 3–7 business days.
The total estimated delivery time is approximately 4–9 business days, including processing and carrier transit time.
Delivery estimates are not guaranteed and may vary depending on the destination, carrier, weather, holidays, and other circumstances outside our control.
Tracking Information
After your order has shipped, tracking information will be sent to the email address provided at checkout.
Tracking information may take 24–72 hours to become active.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
Rawtrees is not responsible for delays, failed delivery, loss, or additional charges caused by an incorrect or incomplete address.
Delayed, Missing, or Lost Packages
If your package is delayed, missing, or marked as delivered but cannot be located, contact us at hello@rawtrees.com.
Please include your order number and tracking information so that we can investigate the issue with the carrier.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, contact us as soon as possible, preferably within 48 hours of delivery.
Please provide photographs of the product, packaging, shipping label, and order number.
Failed Delivery and Returned Packages
If a package is returned because of an incorrect address, refused delivery, or failure to collect the package, additional shipping charges may apply if reshipment is requested.
Order Changes and Cancellations
Contact us immediately if you need to change or cancel an order.
Orders may be canceled within 15 minutes of being placed if they have not entered processing. We cannot guarantee changes or cancellations after processing or shipment has begun.
Contact
NEXASPHERE AD AGENCY LLC
125 Kansas Ave
Walsenburg, Colorado 81089
United States
Email: hello@rawtrees.com
Phone: +1 (302) 635-3625